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Copy of Return/Exchange Policy

$7 shipping for all U.S. orders.  

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All orders usually ship between 2-3 business days.

Please verify your shipping address BEFORE payment is completed.

 

Once the item is shipped, you will receive an email with the tracking information. If you don't receive your item by the expected date via tracking, you are responsible for contacting your local post office.

You may see "pre-transit" on the tracking information. We can confirm the package was picked up at by the mail carrier from our shipping location. Unfortunately, USPS is a bit behind with scanning in packages when they pick them up. They should scan "acceptance" but often this step is delayed or isn't done at all. There are pretty slow updates to tracking information right now with everything going on in the world, but even though it says "pre-transit" we can confirm it has been mailed.

 

Please let me know if I can help with any other questions or concerns. You can send all shipping related questions to info@thechicbeautylounge.com

 

Returns

 

**Please Be Advised**
As of 1/1/2023, Due to the concern of Coronavirus (CoVid-19) and the nature of our products, we are not accepting any returns at this time. We apologize for the inconvenience and thank you for understanding. Feel free to email us at info@thechicbeautylounge.com with any questions. 

* ALL SALE ITEMS ARE FINAL. ALL ITEMS PURCHASED DURING A SALE PERIOD ARE FINAL SALE. ALL ITEMS PURCHASED USING ANY DISCOUNT CODE ARE FINAL SALE.

 

DAMAGED OR DEFECTIVE ITEMS:

 

If you receive an item that is damaged or defective, please notify us within 48 hours for a full refund. Notification past the 2 day return window WILL NOT be eligible for a refund.

 

We reserve the right to reject any item(s) returned. 

 

Please email info@thechicbeautylounge.com with the following:

  1. Description of the defective item

  2. Picture of the defective item and area

 Our team will look into the issue and respond accordingly.

 

SEZZLE PAYMENTS

Please remember, we do not allow SEZZLE orders under $35 or for Discounted items. Your order will be cancelled if you do not follow these two guidelines.