Refund and Returns Policy

At Chic2Chic Accessories & More, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund policy under the terms outlined below.

1. Return Eligibility

You may request a return within 30 days of receiving your order if all of the following conditions are met:

  • The item is unused, unworn, and unwashed
  • The item is in its original condition
  • All original tags and packaging are intact
  • The item shows no signs of wear, damage, or alteration

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items (unless received defective or incorrect)
  • Items marked as Final Sale
  • Gift cards
  • Items damaged due to improper use or care

3. How to Request a Return

To request a return, please contact us within 30 days of delivery using the contact details below:

📧 Email: support@shopchic2chic.com
📞 Phone: +1 321-209-4172

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Returns sent without prior authorization may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method
  • Chic2Chic Accessories & More is not responsible for lost or damaged return shipments

Return instructions and the return address will be provided after your return request is approved.

5. Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Refunds are typically processed within 5–7 business days after inspection
  • Original shipping fees are non-refundable unless the return is due to our error
  • Please allow additional time for your bank or payment provider to post the refund

6. Exchanges

If you would like to exchange an item for a different size or style, please contact us for assistance.
All exchanges are subject to product availability. Customers may be responsible for return shipping unless the exchange is due to an error on our part.

7. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery.
We will arrange a replacement or issue a refund at no additional cost to you.

8. Late or Missing Refunds

If you have not received your refund after it has been processed:

  • Check with your bank or card provider
  • Contact your payment provider
  • Then reach out to us for further assistance

9. Contact Information

For any questions regarding returns or refunds, please contact us:

Chic2Chic Accessories & More
📍 Address:
2375 W State Rd 434, Ste 1021
Longwood, FL 32779
United States

📞 Phone: +1 321-209-4172
📧 Email: support@shopchic2chic.com

Customer Support Response Time:
We aim to respond to all inquiries within 24–48 business hours.

Chic2Chic Accessories & More
Clear returns. Fair policies. Confident shopping.